Support agents that never ask twice
Every past ticket, preference, and resolution is available instantly. Your AI support agents maintain full customer context across sessions, channels, and escalations.
The cost of forgetting
Customers repeat their issue every time they contact support. Previous tickets, preferences, and resolutions are lost between sessions.
Escalations lose context. When a ticket moves from L1 to L2, the engineer starts from scratch. The customer explains everything again.
Re-processing conversation history burns tokens. Teams spend thousands per month feeding entire chat logs back into the model for every interaction.
Generic responses erode trust. Without memory of past interactions, agents treat loyal customers like first-time visitors.
How DeltaMemory solves this
Persistent Customer Profiles
DeltaMemory automatically extracts customer preferences, past issues, and resolution history into structured profiles. Available in under 50ms.
Cross-Session Context
Conversations from last week, last month, or last year are compressed into structured facts. No token re-processing. No context window limits.
Escalation Handoffs
When a ticket escalates, the receiving agent gets full context: customer profile, issue timeline, attempted resolutions, and sentiment history.
Knowledge Graph Reasoning
Multi-hop queries like "What issues has this customer had with billing?" traverse the knowledge graph instead of searching raw text.
Temporal Awareness
DeltaMemory distinguishes between "the customer had a billing issue" and "the customer has a billing issue." Time matters in support.
Cost Reduction
3,714x token compression means you stop paying to re-process conversation history. Teams report 40% reduction in API costs.
The difference memory makes
Customer contacts support for the third time about a recurring billing issue. The agent asks for their account number, plan type, and a description of the problem. The customer is frustrated. The agent spends 10 minutes catching up on history before addressing the actual issue.
Customer contacts support. DeltaMemory instantly surfaces their profile: Enterprise plan, two previous billing tickets (both resolved via credit), preferred communication style is direct. The agent acknowledges the recurring issue, references the previous resolutions, and proposes a permanent fix. Resolved in 3 minutes.